Negotiation Skills

"Lots of good role plays and ones not directly related to our business really got us thinking outside the box."

Whether involved in negotiating with customers, suppliers and/or colleagues participants will benefit from this highly interactive and enjoyable course.

Course Benefits

• Provides powerful solutions to secure agreement and achieve a WIN-WIN result in every negotiating situation
  

Course Programme

Defining the negotiation process

• Establishing how a negotiated settlement can be achieved
• The skills and attributes of the Effective Negotiator
• Entering the process with confidence

Creating a successful negotiation strategy

• Using the essential steps to structure your approach
• Building a failsafe planning model
• Identifying the settlement range and creating fallback options

Presenting a compelling case

• Creating the environment that is conducive to agreement
• Avoiding the mistakes that surrender your advantage
• Making concessions but staying in control

Dealing with conflict

• Confronting aggression and manipulation
• Dealing with deadlock
• Closing and confirming