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Debt Collection / Credit Control

Course Duration

1 day(s)

Course Fee

€270
(includes course material, lunch and light refreshments)

Course Schedule

20/09/2010 - 20/09/2010
15/11/2010 - 15/11/2010

Course Location

The Irish Times Building, 24 - 28 Tara Street, Dublin 2

This course can also be offered on a tailored in-company basis.

“Tutor was very kind and professional. I really enjoyed the course.”

Making it Count (5 CATS)

A positive cash flow is vital for any business. The overall aim of this course is to expose participants to a systematic framework and the underpinning personal skills set required for the efficient and effective collection of outstanding accounts while maintaining excellent customer relations.

Course Benefits

Participants will improve their effectiveness through better preparation
More confidence in dealing with customers

Course Programme

Planning the call

Checking debtor details
Examination of terms
Analysing patterns
Organising work environment
Customer type

Making the call

Communicating effectively
Handling excuses
Committing the debtor

Follow-up

Emails & Letters
Follow-up action
Keeping records
Evaluating calls

Case studies and role-play form an important part of this course.

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