Professional Telephone Skills
Course Duration1 day(s) Course Fee€270 |
Course Schedule
23/08/2010 - 23/08/2010 Course LocationThe Irish Times Building, 24 - 28 Tara Street, Dublin 2 |
This course can also be offered on a tailored in-company basis. |
As more and more business is being carried out over the telephone, the need for professional telephone skills continues to be an essential skill for individuals to develop.
Course Benefits
- More professional telephone image
- Increased confidence in dealing with customers over the telephone
- Greater awareness of the importance of good public relations
Course Programme
- Public relations and company image
- Qualities necessary when dealing with the public
- Communication skills
- The professional use of the telephone
- Dealing with awkward customers over the telephone
Email a friend:
| Your Email: | |
| Your Friends Email: | |
| Message (Optional): | |
