Receptionist/Telephonist
Course Duration3 day(s) Course Fee€585 |
Course Schedule
23/08/2010 - 25/08/2010 Course LocationThe Irish Times Building, 24 - 28 Tara Street, Dublin 2 |
This course can also be offered on a tailored in-company basis. |
“The course was very enlightening. I would not change a thing about it, it was fantastic.”
FETAC Accredited
The role of the receptionist is key to any organisation. As the first line of contact with the client first impressions count!
Course Benefits
- Increased confidence and enthusiasm for the receptionist
- More professional image of your company
Course Programme
- Telephone skills
- Communication skills
- Controlling the call
- Meet & Greet Skills
- Using positive language
- Dealing with the public
- Creating a positive image
- Dress sense and appearance
- Customer awareness
- Assertiveness skills
- Handling difficult customers
Email a friend:
| Your Email: | |
| Your Friends Email: | |
| Message (Optional): | |
