Good customer care is a fundamental ingredient for successful organisations. This 1 day Customer Service Training course is designed for people on the front line, who as part of their daily job deal with either external or internal customers either face to face or over the phone. This is a practical programme which includes group discussions, written exercises and role play scenarios which are designed to help group participation.
Course objectives include creating and maintaining loyal customers, a greater awareness of customer expectations and how to exceed them, learning the techniques for handling complaints and management of internal relationships.
In preparation delegates should write down problems/situations they have difficulty with for discussion.
(incl. course materials & refreshments)
14-Sep-2018 / 14-Sep-2018
The Irish Times Building,
24 - 28 Tara Street,
This course is also offered on a tailored in company basis
‘Fantastic breath of knowledge & information mixed with very practical application tips. Now for the execution of some of it! Found the session extremely insightful.’
Business Writing ,
‘I have 40 years experience as a PA and attended many training courses in my career – I found the Executive Secretary/PA course excellent - it has given me a new insight and reflection on my work at this present time.’
Executive Secretary/ PA ,
‘The Time Management course has given me lots of food for thought. I’m looking forward to going through my list of tasks next week.’
Time Management ,
‘The course gave me a totally different view on my customer services skills. An excellent course.’
Customer Service Training ,