Interviewing Skills

This two-day Interviewing Skills course is designed to direct participants through the different stages of the selection process when recruiting and improve their skills when conducting and interview and/or when involved in the interviewing process. The course will ensure that participants have the ability to score and evaluate candidates effectively and assist them in making confident recruitment decisions.

The training methods employed will centre on a highly interactive environment where participants will learn through a combination of short presentations, interactive discussion, individual / group exercises and role-plays structured within a safe learning environment.

Who Should Attend?

This course is designed for anyone who is involved in the interviewing process; as part of an interviewing board, at initial intake and/or internal promotion interviewing stages.

(If you are preparing for an interview or looking to make a career move and want to develop your skills as an interviewee - please see our 1 day Interviewee Skills course)

Course Overview

Participants should prepare for this course by becoming familiar with the job descriptions and person specifications of the jobs they normally interview for and also being aware of the interview system already in place.

Pre Interview
  • Job & Person Specification
  • Curriculum Vitae
  • Competency–Based Approach
  • Isolating Job-specific competencies, Designing and Asking Competency-Based Questions
  • Employment Law
Conducting the Interview
  • Timing and Environment of the Interview
  • Interviewing Techniques: (Format / Rapport / Active Listening / Perceptions – Halo Effect/
  • Body Language/ Non verbal Communication / Assertiveness)
  • Questioning Techniques -  (Open / Closed / Hypothetical / Probing challenging candidates)
  • Closing the Interview
Post Interview
  • Writing up the Interview
  • Evaluating the Candidate
  • Disciplinary interviews and grievances – preparation, conduct and follow-up
  • Discipline, appraisal and exit interviews
  • Introduction to Labour Law

Key Outcomes

  • Ensure a more professional approach to staff selection
  • Develop an approach to devising the structured interview, ensuring clear guidelines and methods are in place
  • Review and update categories of questions; including competency-based questions
  • Understand the key aspects of employment law within an interview
  • Develop confidence in note taking and selection decisions
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