Receptionist Skills

The role of the Receptionist is key in any organisation. First impressions count, and as the first point of contact with the client, it is up to you to make a good one! On this course, you will learn to greet clients and visitors professionally, to provide visitors with the information they need in the manner they need it and to become more efficient in communicating on the phone. You will also learn and practice techniques to promote positive language, action words and empathy statements to improve customer relations.

Course Overview

*Prior to attending the course you will be required to prepare a list of scenarios you encounter day by day for use in role plays during the course.

  • Telephone & communication skills (1 full day will be devoted to Telephone Skills)
  • Meet & Greet Skills
  • Using positive language
  • Dealing with the public
  • Creating a positive image
  • Customer awareness
  • Assertiveness skills
  • Handling difficult customers
  • Customer awareness & internal customer awareness
  • Using behaviour to create solutions
  • Email etiquette
  • Professional appearance
  • Post/petty cash/stationary control
  • Health & Safety in reception
  • Receptionist/role/environment/frontline
  • Activities
  • Reception as an information centre
  • Booking/organising conferences and meetings

Key Outcomes

  • Increased confidence and enthusiasm for the receptionist role
  • Project a more professional image of your company

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