The role of the Receptionist is key in any organisation. First impressions count, and as the first point of contact with the client, it is up to you to make a good one! On this course, you will learn to greet clients and visitors professionally, to provide visitors with the information they need in the manner they need it and to become more efficient in communicating on the phone. You will also learn and practice techniques to promote positive language, action words and empathy statements to improve customer relations.
*Prior to attending the course you will be required to prepare a list of scenarios you encounter day by day for use in role plays during the course.
(incl. course materials & refreshments)
15-Nov-2018 / 16-Nov-2018
The Irish Times Building,
24 - 28 Tara Street,
This course is also offered on a tailored in company basis