The role of the Receptionist is key in any organisation. First impressions count, and as the first point of contact with the client, it is up to you to make a good one! On this course, you will learn to greet clients and visitors professionally, to provide visitors with the information they need in the manner they need it and to become more efficient in communicating on the phone. You will also learn and practice techniques to promote positive language, action words and empathy statements to improve customer relations.
*Prior to attending the course you will be required to prepare a list of scenarios you encounter day by day for use in role plays during the course.
(incl. course materials & refreshments)
12-Sep-2018 / 13-Sep-2018
The Irish Times Building,
24 - 28 Tara Street,
This course is also offered on a tailored in company basis
‘Fantastic breath of knowledge & information mixed with very practical application tips. Now for the execution of some of it! Found the session extremely insightful.’
Business Writing ,
‘I have 40 years experience as a PA and attended many training courses in my career – I found the Executive Secretary/PA course excellent - it has given me a new insight and reflection on my work at this present time.’
Executive Secretary/ PA ,
‘The Time Management course has given me lots of food for thought. I’m looking forward to going through my list of tasks next week.’
Time Management ,
‘The course gave me a totally different view on my customer services skills. An excellent course.’
Customer Service Training ,