Assertiveness Skills

The aim of this course is to increase your levels of assertive behaviour, enabling you to be a better communicator and increasing your confidence.

Throughout the programme, you will have the opportunity to assess your own communication and assertiveness skills and develop an action plan for performance improvement. You will learn how to handle difficult situations more effectively using to a range of personal effectiveness theories and models.

Who should attend?

This course is suitable for anybody who wants to improve their communication skills and apply assertiveness in a professional environment.

Course Overview

  • Examine your own personal communication style and how assertive you are
  • Gain a heightened self-awareness of your style and how to incorporate helpful assertive habits and styles
  • Examine the effectiveness of different communication styles and when and where to use them
  • Identify difficult situations and when assertiveness is appropriate
  • Recognise different behaviours and considering different behavioural options
  • Consider verbal and non-verbal behaviour
  • Consider the choices we make when dealing with different situations and extending our range

Key Outcomes

  • Describe models of assertive behaviour and conflict resolution
  • Understand the difference between passive, aggressive and assertive behaviours and responses
  • Articulate your personal self-assertion and conflict resolution preferences
  • Understand how you can improve personal performance by widening your response range
  • Apply knowledge of theories of power, authority, conflict and its resolution to a professional context
  • Use verbal and non-verbal behaviours to assert yourself and positively influence others
  • Assert personal demands with greater confidence
  • Use body language to enhance personal effectiveness
  • Increased confidence in the ability to make decisions
  • Developed techniques to enhance communications and effectiveness

What Past Participants Say...

“Practical, useful, informed and holistic approach to being assertive in the workplace. An enjoyable 2 days worthwhile training course.”

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