The aim of this course is to increase your levels of assertive behaviour, enabling you to be a better communicator and increasing your confidence.
Throughout the programme, you will have the opportunity to assess your own communication and assertiveness skills and develop an action plan for performance improvement. You will learn how to handle difficult situations more effectively using to a range of personal effectiveness theories and models.
This course is suitable for anybody who wants to improve their communication skills and apply assertiveness in a professional environment.
“Practical, useful, informed and holistic approach to being assertive in the workplace. An enjoyable 2 days worthwhile training course.”
‘I didn't really know what to expect from the Assertiveness Skills course but right from day one, there was an air of calm and trust amongst the small group I was in. Mark really got us to look at our lives (work and personal) and identify areas that we could improve on to gain the most out of life. His tips and techniques are amazing, he can extract information and identify areas which need to be worked on so easily. He's an expert. I really took on board any suggestions he had for me and with a little work from me, I have already noticed more positives changes in my life. I highly recommend this course to anyone thinking of doing it and would confidently say that everyone in that room with me for the two day course gained a huge amount from it. ’
Client Services Officer ,