Building a Board to Face the Future

By David W. Duffy, Ireland’s leading published author on Corporate Governance and Founder of The Governance Company The Governance Company is a Dublin based Enterprise Ireland backed EdTech start-up. Together with our partners, the global search company Odgers Berndtson, we recently conducted a survey of more than 200 non-executive directors in Ireland and overseas to... View Article

The Social Customer Service Playbook

By Rob Farrell, Lecturer, Trainer and Conference Speaker With widespread customer adoption of social networking sites, many organisations have established a presence on Facebook, Instagram, Twitter, LinkedIn, Snapchat and others to communicate with their customers. As a result, social channels are becoming a preferred alternative to email for many customers to reach out but what... View Article

Five Ways to Start Building a Culture of Open Communication

By Mark Hayes, Accredited Coach & Certified Trainer “Culture eats strategy for breakfast” observed Peter Drucker many moons ago. Fast forward several decades and organisational culture is still considered by many as an afterthought. At best, it is something ‘touchy-feely’ delegated to the guys and gals over at HR. At worst, it is likely to be... View Article

Workplace Wellbeing – Get the Fundamentals Right First

By Brian Crooke; wellness consultant, speaker and trainer. The landscape of workplace wellness has changed significantly in Ireland in recent years. The idea that wellness in the workplace consists of bean bags, table tennis and a yoga class here and there is still the opinion of some however this view is dying out as we... View Article

Influencing Through the Power of Non-Verbal Communication

By Yvonne Farrell, Leadership & Management Development Consultant and Professional Coach How can the power of observing and assessing non-verbal behaviours in others, and the ability to identify and regulate your own non-verbal communication style, aid your ability to communicate and influence more effectively and understand what others are really saying to you? “The most... View Article

The role of marketers in feeding the sales funnel

By Caroline Devereux, Strategy, eCommerce and Digital Marketing Specialist Have you created the perfect Sales Funnel for your business? Sales funnels are as varied as the products and services they’re designed to sell. The concept is simple, but the creation and execution may not be as easy. There is simply no one version, template, or... View Article

Performance management in a brave new world

By Paula Lonergan, Business Coach and Registered Mediator There is no doubt about it, but the workplace is a-changing and changing fundamentally. With our increasingly digitalised and self-aware world, we now work remotely, create matrixed, ‘conscious’ teams, require vegan options for our skinny lattes and aspire to ‘woke’ management, capable of flexing between coach, inspirational... View Article

So you want to become a non-executive director on the new FAI Board?

By David W. Duffy, Ireland’s leading published author on Corporate Governance and Founder of The Governance Company Assuming all goes well in establishing fit for purpose governance in the FAI (V2), there will be a requirement to recruit a number of non-executive directors (NED) to bring independence and objectivity and perhaps other competencies that have... View Article

What does the future of management look like

By Sinéad Gibney, Training and Education Consultant ‘Managing others’ is the skill categorised as least likely to be automated in a 2016 McKinsey study entitled Where Machines Can Replace Humans and Where They Can’t, confirming the critical need for companies to invest in developing and maintaining strong management practice in order to survive and to thrive.... View Article

5 Top Marketing Trends for 2019

In 2018, according to The Marketing Sentiment Survey carried out by MediaCom Ireland, The Irish Times and the Marketing Institute of Ireland, the top five advertising channels that marketers planned to invest more in were all Digital. While figures for last year have yet to be released, marketing communications group Core forecast a 20% increase in... View Article

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