A positive cash flow is vital for any business.
Today’s executives need to be proficient in the area of Debt Collection and Credit Control to ensure the future prosperity and security of their businesses.
About the course
The overall aim of this 1 day Debt Collection & Credit Control course is to expose participants to a systematic framework and to underpin the personal skills set required for the efficient and effective collection of outstanding accounts while maintaining excellent customer relations. Case studies and role-plays will form an important part of this course.
Find and Close Your Skills Gap
Get exactly what your team needs with a tailor-made Debt Collection and Credit Control course. Co-created with you to help tackle your team's unique goals and challenges.
Request a callback to find out more about our tailor-made service and to discuss co-creating training solutions for your organisation.
Course content
Course content
- Planning the call
- Checking debtor details
- Examination of terms
- Analysing patterns
- Organising work environment
- Customer type
- Communicating effectively
- Handling excuses
- Committing the debtor
- Emails & Letters
- Follow-up action
- Keeping records
- Evaluating call
Who should attend
Managers and executives with responsibility for managing budgets who have limited or no financial background.
Certification
A Certificate of Attendance can be supplied in soft-copy and/or hard-copy on request
Frequently Asked Questions
Do I need to prepare anything in advance?
In preparation for the course, participants should consider if there are any recurring topics/issues they have with finance that they would like to have a better understanding of.
Let's Talk!
Contact us to find out more about any of our courses and what we can do for you.