The Unsung Makers of Order
The role of an Executive Assistant is essential to supporting the work of a manager or managers and ensuring the smooth running of the office.
About the course
The objective of this two-day course is to develop tools and techniques to make you more efficient & effective in your role.
In particular, you will explore verbal and non-verbal communication techniques to promote positive interactions and address the key steps to effective communications, along with developing and maintaining systems which ensure easy flow of communication and information.
Find and Close Your Skills Gap
Get exactly what your team needs with a tailor-made Executive Assistant course. Co-created with you to help tackle your team's unique goals and challenges.
Request a callback to find out more about our tailor-made service and to discuss co-creating training solutions for your organisation.
Course content
Course content
- Understanding your role
- Constructively managing the upward relationship(s)
- Managing priorities under time pressure
- Planning & scheduling activities
- Diary, workspace, phone, email, post, filing and meeting management
- Successful delegation
- Creating rapport & trust
- Verbal & non-verbal communication
- Planning and delivering communication
- Dealing effectively with complaints
Who should attend
This course is suitable for Executive Assistants and PAs whose technical skills are secure, but who wish to develop other business skills such as time management and assertiveness.
Certification
A Certificate of Attendance can be supplied in soft-copy and/or hard-copy on request
Frequently Asked Questions
Do I need to prepare anything in advance?
No preparation is required for this course.
Virtual Learning - how does it work?
We use Zoom to run our live, interactive online sessions, and each class is secured with password access so only the registered participants can join. We ask you to keep your camera on if at all possible. You can join through any browser, or download and instal the free Zoom app from www.zoom.us
And if the course is in-person in the classroom?
In-classroom courses are paperless, so printed course notes will not be distributed to learners. Where possible we will share soft copies of notes with you ahead of the course session. However, you are welcome to use your laptop or tablet throughout the course and print notes that are shared with you by the trainer.
Let's Talk!
Contact us to find out more about any of our courses and what we can do for you.