Understanding your impact on customers and colleagues
Improve the service your team offers to your clients, and create a lasting positive and profitable impact for your business.
About the course
This tailor-made 1-day workshop is designed to help teams to understand the impact that they can have as individuals on customers and colleagues. The words we use, how we behave and the psychology that propels people towards or away from us are all discussed in relation to the specific experience of the team and their workplace.
Participants learn the difference between emotional judgement and professional reactions in the workplace. The workshop also includes a guided discussion to help learners in a self-analysis which will help to measure the level of service and determine steps needed to improve the service you give your clients, creating a lasting positive and profitable impact for the business.
Find and Close Your Skills Gap
Get exactly what your team needs with a tailor-made Psychology of Service course. Co-created with you to help tackle your team's unique goals and challenges.
Request a callback to find out more about our tailor-made service and to discuss co-creating training solutions for your organisation.
Course content
Course content
- Defining what we mean by ‘service’
- Understanding what makes and does not make good service
- Assessing and rating my own service impact and understanding gaps
- Visible versus invisible service
- The power of listening and silence
- What we mean by integrity and how that relates to service
- Being your own predator and where you’d attack your own service standards
- Setting, maintaining and policing your service standards
- Learning from world class leaders
- Understanding your leadership style and its impact
- Generating service ideas to take home
Who should attend
Teams with a role in sales and/or customer service.
Team leaders and managers can also benefit from taking part in this course.
Certification
A Certificate of Attendance can be supplied in soft-copy and/or hard-copy on request
Frequently Asked Questions
Virtual Learning - how does it work?
We use Zoom to run our interactive, online training sessions, and each class is secured with password access so only the registered participants can join. All the course materials are made available for you to follow along on-screen, and the live sessions encourage interaction and discussion with your classmates and the trainer.
Let's Talk!
Contact us to find out more about any of our courses and what we can do for you.