Executive Assistant

Please note that for the remainder of dates in 2020, this course will be delivered virtually. Please see here for course dates and booking information in regards to this virtual training.


The two-day Executive Assistant/ PA workshop is highly participative with emphasis on role play, case studies and tutor led discussion. You will discuss the role and its responsibilities with peers and develop tools and techniques to make you more efficient & effective in your role.

Who Should Attend?

Experienced Executive Assistants and PAs whose technical skills are secure but who wish to develop other business skills such as time management and assertiveness.

Course Overview

  • Discussion on your role & responsibilities
  • Constructively managing the upward relationship(s)
  • Time management and dealing with your workload successfully: setting goals to be effective, designing workable plans and learning how to prioritise tasks
  • Planning to delegate work on behalf of the manager(s) or to direct report staff
  • Developing techniques to enhance communication and effectiveness
  • Assertiveness and building confidence
  • Dealing with criticism, anger and conflict
  • Managing conflicting priorities and loyalties when working for more than one boss
  • Presenting your best self
  • Renewing personal and career goals
  • Devising an action plan

What Past Participants Say...

"Enjoyable - excellent delivery - class interaction - hugely beneficial."

"Trainer was interesting and engaging, giving a lot of examples from everyday work situations."

"This has been fantastic for me! Peer learning, communication, delegation, effectiveness and constructively saying no. I couldn't have asked for more out of the course."

“Brilliant course. Brought me out of my comfort zone, which I needed. I learned loads, things that I never thought I needed to know. Learned a lot about myself and my work style.”

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