Handling Difficult Conversations

Confidence and the ability to deal with difficult situations and conversations are important skills for every leader. These core skills are necessary to support success in any professional environment. This programme offers you a safe environment to explore your skills, and identify the factors you need to be more successful in your role.

Difficult conversations have become part and parcel of our working lives. Most people shy away from these situations and few leaders relish the prospect of sharing difficult messages. Fears about what to say, how to deal with the other persons response, and concern for the individuals impacted, can knock even an experienced leader's confidence. Business is not always plain sailing and having difficult conversations is an inevitable part of the role of the leader. The good news is that you are not alone. On our 1-day Handling Difficult Conversations course you will have the opportunity to work with people in similar situations.  The day will be a combination of trainer led tuition, case study review, role-play and peer group discussion.


This one day programme will build your confidence in communicating negative or difficult messages and equip you with a better understanding of how to deliver a difficult message, appreciate the use of empathy and ensure you identify the necessary skills to ensure better outcomes from difficult conversations.

You will have the opportunity to explore the situations you find difficult in a safe and supportive environment and you will learn strategies to support you into the future.

Course Content

  • Identify what types of message are difficult and what makes them so
  • Review your leadership style and the impact it can have on a difficult conversation
  • Understand emotional intelligence (EI)
  • Look at empathy and explore empathetic language and the benefits of using it
  • Role plays – have the opportunity to explore your communication style and it’s impact on others and learn some useful strategies for dealing with difficult situations or conversations

Who Should Attend?

This programme is designed  for those who are operating in a leadership capacity and who have to give feedback or who have performance manage teams.

Key Outcomes

At the end of the programme the participants should be more confident and more successful in dealing with difficult situations or conversations.  They will have reviewed their natural style and have identified appropriate strategies to support them in the future

About the Facilitator

Miriam Rogers is an experienced Facilitator and an Executive, Business and Life Coach who has over 30 years experience in financial and private sectors.  She has a keen interest in supporting management and staff in driving performance and achieving business success.

Miriam’s interest in learning came from her various management roles where she created innovative solutions to business needs, resulting in improved performance.  She is passionate about supporting people, particularly in leadership roles, in getting the best from their teams.  Her extensive experience and coaching skills have given her a unique blend of learning solutions.  Part of her success in this is being able to refer to her own practical experience and thus show that she has ‘walked the walk’.

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