The role of the Receptionist is key to any organisation. As the first line of contact with the client first impressions count! This course is ideal for someone who would like to become a receptionist and people wishing to hone their Receptionist Skills. These are the techniques employers are looking for when hiring a new receptionist. Participants will become able to guide visitors to give them the information they need in the manner they need it, become more efficient on the phone and meet and greet clients professionally. They will learn techniques to promote positive language, action words and empathy statements to improve customer relations.
“The course was very enlightening. I would not change a thing about it, it was fantastic.”
Prior to attending the course you will be required to prepare a list of scenarios you encounter day by day for use in role plays during the course.
(incl. course materials & refreshments)
23-Nov-2017 / 24-Nov-2017
The Irish Times Building,
24 - 28 Tara Street,
This course is also offered on a tailored in company basis
‘Fantastic breath of knowledge & information mixed with very practical application tips. Now for the execution of some of it! Found the session extremely insightful.’
Business Writing ,