Receptionist Skills

The role of the Receptionist is key to any organisation. As the first line of contact with the client first impressions count! This course is ideal for someone who would like to become a receptionist and people wishing to hone their Receptionist Skills. These are the techniques employers are looking for when hiring a new receptionist. Participants will become able to guide visitors to give them the information they need in the manner they need it, become more efficient on the phone and meet and greet clients professionally. They will learn techniques to promote positive language, action words and empathy statements to improve customer relations.

“The course was very enlightening. I would not change a thing about it, it was fantastic.”

Prior to attending the course you will be required to prepare a list of scenarios you encounter day by day for use in role plays during the course.

Course Benefits

  • Increased confidence and enthusiasm for the receptionist role
  • More professional image of your company

Course Programme

  • Telephone skills
  • Communication skills
  • Controlling the call
  • Meet & Greet Skills
  • Using positive language
  • Dealing with the public
  • Creating a positive image
  • Customer awareness
  • Assertiveness skills
  • Handling difficult customers
  • Customer awareness & internal customer awareness
  • Using behaviour to create solutions
  • e-mail etiquette
  • Professional appearance
  • post/petty cash/stationary control
  • Health & Safety in reception
  • Receptionist /role/environment/frontline
  • Activities
  • Reception as an information centre
  • Booking/organising conferences and meetings

What's Next?
Customer Satisfaction
Debt Collection/Credit Control
Time Management

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