Virtual Debt Collection & Credit Control

A positive cash flow is vital for any business. The overall aim of this 1 day Debt Collection & Credit Control course is to expose participants to a systematic framework and to underpin the personal skills set required for the efficient and effective collection of outstanding accounts while maintaining excellent customer relations. Case studies and role-plays will form an important part of this course.

Who Should Attend?

Individuals who are responsible for collecting outstanding accounts on behalf of a business or organisation and who want to improve their confidence and effectiveness in this role.

Course Overview

  • Planning the call
  • Checking debtor details
  • Examination of terms
  • Analysing patterns
  • Organising work environment
  • Customer type
Making the Call
  • Communicating effectively
  • Handling excuses
  • Committing the debtor
  • Emails & Letters
  • Follow-up action
  • Keeping records
  • Evaluating call

Key Outcomes

  • Improved effectiveness through better preparation
  • More confidence in dealing with customers
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