Yes, Maybe, No
This course will help you to become a better communicator and increase your confidence by understanding how and when to apply assertive behaviour in a professional environment.
This course is fully CPD Accredited - equivalent to 12 hours.
About the course
The aim of this course is to increase your levels of assertive behaviour, enabling you to be a better communicator and increasing your confidence.
By introducing you to a range of communication techniques and approaches, you will have the opportunity to assess yourself, practice your skills in a safe and supportive environment and develop an Action Plan to improve your performance. In particular, you will learn how to approach difficult situations and when assertiveness is appropriate.
On completion, you will have gained increased confidence in the ability to make decisions, developed techniques to enhance communications and the ability to use both verbal and non-verbal behaviours to assert yourself and positively influence others.
I would highly recommend the Assertiveness Skills course to anyone thinking of doing it and would confidently say that everyone in that room with me for the two day course gained a huge amount from it.
Client Services Officer, HEAnet
Find and Close Your Skills Gap
Get exactly what your team needs with a tailor-made Assertiveness Skills course. Co-created with you to help tackle your team's unique goals and challenges.
Request a callback to find out more about our tailor-made service and to discuss co-creating training solutions for your organisation.
- Fully CPD Accredited - see the brochure for further details
- What is assertiveness
- Sharing what you want, need & feel
- Your Rights & Beliefs
- Self-awareness of your own communication style
- Non-verbal communication
- Effective communication
- Assertive communication techniques
- Giving and receiving feedback
- Identifying, preparing for and dealing with challenging situations
- Learning to say "no" & reducing negative emotions
- Developing an Action Plan
Who should attend
This course is suitable for anybody who wants to improve their communication skills and apply assertiveness in a professional environment.
On completion of this course a CPD Accreditation Certificate will be issued to students, on request.
A Certificate of Attendance can be supplied in soft-copy and/or hard-copy on request.
Frequently Asked Questions
Do I need to prepare anything in advance?
No preparation is required for this course.